Coaching and Feedback Skills

Why use this programme?

If an Olympic athlete were commencing preparation to try for a gold medal, would they first cancel all their sessions with their coach? Isn’t coaching a “soft” skill that only has a place in artistic or sporting environments? Why is it that many of the most successful managers and executives have a personal coach? Why do people who are coached often improve their performance where there was less or no improvement before?

This programme examines the processes of coaching and feedback and provides the simple but powerful techniques that coaches use to improve the performance of their coachees. These area key management skills that anyone can use to help others and improve performance.

AIMS – an overview of the purpose of the programme

Ø      To build an understanding of:

o       What is involved in coaching and the skills they must develop in order to coach effectively

o       the kind of environment in which coaching will work

Ø      to establish a foundation of those skills built around:

o       an understanding of coaching principles

o       practicing coaching and giving and receiving feedback

  OBJECTIVES – the specific learning outcomes for participants

By the end of the programme, participants will be able to:

Ø      Explain the business rationale for using sound coaching and feedback techniques

Ø      Explain the processes of giving and receiving structured, developmental feedback

Ø      Differentiate between feedback and coaching and explain the purpose of each

Ø      Describe the process of coaching and how it raises self-awareness and relates to the way that people learn

Ø      Using a prescribed model of the process of coaching, demonstrate to the benefit of coach and coachee, communication techniques that motivate the coachee and follow the process.

Ø      Identify their own personal learning preferences and explain how these impact on the way in which they coach and the potential impact on their coachees

Ø      Demonstrate in a controlled environment application of feedback and coaching skills that motivate the coachee and enable them to develop

Ø      Through feedback from facilitators and colleagues, identify their strengths and weaknesses as coaches and produce a personal development plan to act on that feedback

Ø      Make recommendations as to the actions that must be taken in order to create and maintain an environment conducive to coaching in their organisation.

Duration: 3 Days