Performance Improvement
Through Human & Organisational Needs

 
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  Introducing Coaching in PITHON Limited

What are the business benefits of Coaching?

Coaching is a technique that can bring numerous benefits to a business. These benefits can include:  

New Ideas and Change initiatives are accepted more speedily as coaching facilitates improvements in business presentations, internal communications and co-operation.
 
Teams become more productive as coaching enables Executives and managers to manage and motivate their people more effectively
 
Executives and managers become more productive as they discover through coaching how to achieve a better work / life balance.
  
New systems are mastered more quickly as coaching develops user confidence.
 
The return on investment in training is brought forward as coaching reduces the period taken for new learning to be applied in the workplace.
 
Client and supplier relationships are improved as relationship managers develop, through coaching, the techniques to deal with people more sensitively.
 
Sales increasing as coaching enables sales people to develop the confidence to apply their people skills and product knowledge appropriately during interactions with clients.
 
Pressure on Help-Desk resources is reduced as staff coach users to learn more quickly how to use on-line help facilities and procedures manuals

Isn’t Coaching just telling people what to do in a helpful way?

No, coaching is a highly skilled two-way communication process. Being helpful is applaudable and there are of course occasions when people need to be told what to do. However, neither being helpful nor telling people what to do requires coaching skills and doing them will not generate on their own the benefits that accrue from skilled coaching. There may however be occasions during coaching when a coachee requires some instruction or some helpful advice.

So what is so special about coaching?  

The essence of coaching is that the coachee discovers for themselves what action is required and takes responsibility for that action. Because they own the process, the coachee is more likely to see it through. Because they see it through, the coachee gains in confidence and becomes better able to operate effectively with a minimum of assistance from others. Coaching improves confidence, strengthens buy-in and increases motivation.

What kind of coaching services does PITHON offer?

We can provide coaching as part of an integrated programme of training and development.

      When people return to the workplace after training, or during a change of duties or role, they frequently lack the confidence to apply what they know immediately. Coaching can help develop the confidence to regain control of their duties more quickly.  
  
We can provide coaching to people requiring to develop their performance in a particular area

      Sometimes, when people are not generating the results required of them, they            require support to enable them to isolate where improvement is needed. Coaching can help identify where the shortfall lies and can often save on time and budget by focussing training in the right areas and improving performance more quickly.  

  
We can provide an ongoing coaching relationship to senior people as part of their own self-development and life-management programmes

      We all need someone to turn to for reassurance and support. Being in a senior role in an organisation does not reduce this need – many say it increases it. The wide ranging responsibilities of senior people mean that an external perspective can often add great value. An external coach will raise those issues that insiders consider to be too obvious – frequently the answers are not as obvious as they had been assumed to be!  

 
We can provide coaching as part of a mentoring programme

      Mentoring programmes can improve performance by providing reassurance, all-round development and confidence building. Coaching forms a valuable element of mentoring by ensuring that mentees identify areas where they need to develop themselves and follow a challenging but achievable strategy to make those improvements.  

 
We can provide training and coaching in coaching skills

      Whilst more and more organisations are recognising the potential that coaching creates for improving business results, few have people who have been trained to coach effectively. Coaching is a learnable skill set. Once mastered, the skills of the coach can be applied in many situations in any business.  

Surely you can only coach on subjects in which you are an expert

This is an understandable perception – but it is incorrect! Because the essence of coaching is that the coachee discovers the solutions for themselves, there is no real need for the coach to be a subject matter expert. For example, we have coached bankers, chemists, motor car dealers and insurance executives but we are not experts in any of those industries.

Doesn’t Coaching Require a Big Investment in Time?

It takes some time in the early stages as coaches and coachees develop a sound coaching relationship. However, the whole idea of coaching is that the coachees become self-sufficient more quickly so the dependence on the coach will reduce – sometimes very quickly. Where coaching is carried out effectively, time is ultimately saved, not consumed!

So, if Coaching is so Powerful, why doesn’t everyone do it?

We believe the ever-present requirement to achieve quantifiable targets often leads organisations to assume that time spent coaching is a diversion rather than a means to achieving those targets. It is rather like the woodman whose axe became blunt. He had such stretching targets that he felt he could not spare the time to sharpen his axe. It may help to think of coaching as being the process of “sharpening the personal axe” of an individual.

 

For more information on the Directors and Managing Consultants of PITHON please go to Profiles.

 

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